Allergoff Australia

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Returns Policy

  1. Purchase of Product 
    1.1. A product may be ordered by selecting the Product and completing the checkout
    process in accordance with these Terms (Order).
    1.2. By placing an Order you agree to the purchase price listed on the Website at the time of payment.
    1.3. Payment for the Order may be made via PayPal, Credit/Debit Card, Afterpay (Payment Gateway Provider). By using these services you agree that you have read and agreed to the Payment Gateway Provider’s Terms and Conditions and Privacy Policy.
  2. Product Returns
    2.1. Product returns may be accepted at Allergoff’s sole discretion if the Product is returned within 7 days of delivery. The Product must be returned unopened and in a saleable condition. 
    2.2. Upon accepting the return Allergoff will provide a refund on the Product. 
    2.3. Unfortunately, due to their nature and use, items in the following categories are not eligible for returns: Allergoff Atopy.
    2.4. You agree that you are responsible for payment of any postage costs associated with a refund under this clause.
  3. Cancelling an Order
    3.1. An Order or any part of an order may be cancelled by Allergoff at any time, including after acceptance of the order, if:
    a) the Products are out of stock; or
    b) there is an error in the description or price of the Product; or
    c) there is an issue with the delivery address provided (a team member will contact you prior to cancellation to obtain correct delivery information.); or
    d) delivery to an address is deemed unreasonable by Allergoff due to the cost of delivery to this address.
    3.2. An Order may be cancelled at any time prior to despatch of the order by contacting Once the Order has been despatched the order cannot be cancelled.
    3.3. Upon cancellation of an Order Allergoff will refund the Order value or part thereof equal to the cancelled portion.

Contact us at for questions related to returns.